Tuesday, May 18, 2010

Client gets injured, lawyer gets brain damaged

Me: I just got handed this file and I am just trying to get a handle on what is going on. I just have a few basic questions for you and hopefully we can move this file forward. Sound good?
Claims Adjustor: Yes.
Me: Great. First things first, how much were his medical bills?
Claims Adjustor: We waived his medical as a courtesy to him.
Me: You guys comped the bills?
Claims Adjustor: We provided your client with the courtesy of not billing him, nothing more.
Me: When you say ‘courtesy’ you mean you didn’t charge him for the services provided, right?
Claims Adjustor: That is correct.
Me: And complimentary means “free of charge”.
Claims Adjustor: Yes.
Me: You know that ‘comped’ is commonly used for ‘complimentary’
Claims Adjustor: That is also correct.
Me: Thus, you comped the medical bills.
Claims Adjustor: We waived them as a courtesy. We didn’t have to do that.
Me: (Stares at the phone, wishing that the person on the other end of the line would vaporize)
Claims Adjustor: Anything else?

It’s not going to be a fun negotiation process.